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You are here: Home / Archives for Quality

Aug 01 2018

85% of Global Employees Are Disengaged: How to Build Employee Engagement

85% of Global Employees Are Disengaged: How to Build Employee Engagement

According to a recent Gallup State of the Global Workplace report, 85% of employees are not engaged or actively disengaged at work. The economic consequences of this global “norm” are approximately $7 trillion in lost productivity. …this global engagement pattern provides evidence that how performance is managed, and specifically how people are being developed, is misfiring. […]

Written by angela montgomery · Categorized: Systems Thinking, systems view of the world · Tagged: disengagement, employee engagement, flow, involvement, network of interdependencies, Quality, W. Edwards Deming

Apr 19 2018

Creativity, Reliability and Predictability – Are They at Odds?

Creativity, Reliability and Predictability – Are They at Odds?

In times of turbulence, shock and awe, it’s hard to keep a sense of balance and where our attention needs to be. There is so much noise and so much confusion, so this post aims to remove some confusion in the world about creativity and variation. Seth Godin, so wise about many things concerning marketing […]

Written by angela montgomery · Categorized: systems view of the world · Tagged: art, Creativity, Quality, reliability, variation

Mar 05 2018

The Quality Conundrum and the Heritage of W. Edwards Deming

The Quality Conundrum and the Heritage of W. Edwards Deming

In a recent article in Auto News about the demise of Toyota president, Tatsuro Toyoda, they state that Toyoda “earned an MBA from New York University, where he studied under the famed quality-control guru W. Edwards Deming.” Deming is perhaps one of the most quoted and yet misunderstood leaders in management thinking and practice, and […]

Written by angela montgomery · Categorized: systems view of the world · Tagged: Quality, sechel, W. Edwards Deming

Feb 14 2018

Forget Perfection – the Goal is Quality

Forget Perfection –  the Goal is Quality

In our last post, we looked at eliminating toxic beliefs that choke organizations. In this post, we focus in on the toxic belief of wanting perfection, and how this relates to the serious business of Quality. Perfection – an unattainable goal One of the toxic beliefs people have is that perfection equals success.  This is […]

Written by angela montgomery · Categorized: systems view of the world · Tagged: Deming, perfection, predictability, Quality, toxic belief

Jan 26 2018

Ethical, Sustainable and for the Common Good – a Playbook

Ethical, Sustainable and for the Common Good – a Playbook

As Super Bowl fever rises, it’s worth recalling that Chrystia Freeland, global editor at large for Reuters,  reviewed a book that suggests capitalism has something to learn from the NFL; it is the duty of society to ensure that the rules of capitalism are working for the common good. The NFL continuously tweaks the rules […]

Written by angela montgomery · Categorized: Systems Thinking, systems view of the world, Theory of Constraints · Tagged: common good, ethical, Quality, sustainable, systemic, variation, W. Edwards Deming

Aug 29 2017

Quality and Kindness: An Uplifting Healthcare Experience

Quality and Kindness: An Uplifting Healthcare Experience

Sometimes it can be useful to look at a system from an individual’s point of view, as the design of the system is what creates our experiences. So this blog post by Intelligent Management co-Founder Angela Montgomery takes an unusually personal slant. “We’ll keep an eye on you for five years,” my surgeon told me. […]

Written by angela montgomery · Categorized: Systems Thinking, systems view of the world, Theory of Constraints · Tagged: Canada, healthcare, Mount Sinai Toronto, process management, Quality

Apr 07 2017

Forget Perfection and Pursue Quality – Relentlessly

Forget Perfection and Pursue Quality – Relentlessly

In our last post, we looked at eliminating toxic beliefs that choke organizations. In this post, we focus in on the toxic belief of wanting perfection, and how this relates to the serious business of Quality. Perfection – an unattainable goal One of the toxic beliefs people have is that perfection equals success.  This is […]

Written by angela montgomery · Categorized: Systems Thinking, systems view of the world · Tagged: Decalogue methodology, perfectionism, predictability, Quality, toxic beliefs, variation, W. Edwards Deming

Mar 29 2017

Meaningful Work: Elevating the Individual in the Organization

Meaningful Work: Elevating the Individual in the Organization

Why do we work? Work has almost completely changed its shape in the last 40-50 years, and the aim that work is designed to accomplish should change accordingly. Work can no longer simply be the organization of many elements to achieve a profit for a tiny minority. People today have different expectations and a different […]

Written by angela montgomery · Categorized: Systems Thinking, systems view of the world, Theory of Constraints · Tagged: interdependencies, meaningful work, network, network of projects, Quality, synchronization

Mar 09 2017

Innovation, Leadership and Quality: How They Interconnect

Innovation, Leadership and Quality: How They Interconnect

Dr. Domenico Lepore, Founder of Intelligent Management Inc. and international expert in Quality and Systems Thinking for organizations, continues his series on Innovation. Leadership: definition and role Earlier in this series we suggested the first 2 steps towards prosperous innovation: 1) creating an operational definition (see Prosperous Innovation) 2) challenging the assumption that imagination is […]

Written by angela montgomery · Categorized: Systems Thinking, systems view of the world · Tagged: innovation, leadership, network of projects, Quality

Mar 07 2017

Imagination and Innovation

Imagination and Innovation

Continuing from our post yesterday, Prosperous Innovation. Imagination and Innovation – are they the same? In our previous post, we suggested there are several steps towards prosperous innovation, the first of which is to create an operational definition for innovation. The second step is to invalidate the flawed assumption that equates “imagination” with “Innovation”. Imagination […]

Written by angela montgomery · Categorized: Systems Thinking, systems view of the world · Tagged: change, imagination, innovation, pdsa cycle, Quality

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