According to a recent Gallup State of the Global Workplace report, 85% of employees are not engaged or actively disengaged at work. The economic consequences of this global “norm” are approximately $7 trillion in lost productivity. …this global engagement pattern provides evidence that how performance is managed, and specifically how people are being developed, is misfiring. […]
Creativity, Reliability and Predictability – Are They at Odds?
In times of turbulence, shock and awe, it’s hard to keep a sense of balance and where our attention needs to be. There is so much noise and so much confusion, so this post aims to remove some confusion in the world about creativity and variation. Seth Godin, so wise about many things concerning marketing […]
The Quality Conundrum and the Heritage of W. Edwards Deming
In a recent article in Auto News about the demise of Toyota president, Tatsuro Toyoda, they state that Toyoda “earned an MBA from New York University, where he studied under the famed quality-control guru W. Edwards Deming.” Deming is perhaps one of the most quoted and yet misunderstood leaders in management thinking and practice, and […]
Forget Perfection – the Goal is Quality
In our last post, we looked at eliminating toxic beliefs that choke organizations. In this post, we focus in on the toxic belief of wanting perfection, and how this relates to the serious business of Quality. Perfection – an unattainable goal One of the toxic beliefs people have is that perfection equals success. This is […]
Ethical, Sustainable and for the Common Good – a Playbook
As Super Bowl fever rises, it’s worth recalling that Chrystia Freeland, global editor at large for Reuters, reviewed a book that suggests capitalism has something to learn from the NFL; it is the duty of society to ensure that the rules of capitalism are working for the common good. The NFL continuously tweaks the rules […]
Quality and Kindness: An Uplifting Healthcare Experience
Sometimes it can be useful to look at a system from an individual’s point of view, as the design of the system is what creates our experiences. So this blog post by Intelligent Management co-Founder Angela Montgomery takes an unusually personal slant. “We’ll keep an eye on you for five years,” my surgeon told me. […]
Forget Perfection and Pursue Quality – Relentlessly
In our last post, we looked at eliminating toxic beliefs that choke organizations. In this post, we focus in on the toxic belief of wanting perfection, and how this relates to the serious business of Quality. Perfection – an unattainable goal One of the toxic beliefs people have is that perfection equals success. This is […]
Meaningful Work: Elevating the Individual in the Organization
Why do we work? Work has almost completely changed its shape in the last 40-50 years, and the aim that work is designed to accomplish should change accordingly. Work can no longer simply be the organization of many elements to achieve a profit for a tiny minority. People today have different expectations and a different […]
Innovation, Leadership and Quality: How They Interconnect
Dr. Domenico Lepore, Founder of Intelligent Management Inc. and international expert in Quality and Systems Thinking for organizations, continues his series on Innovation. Leadership: definition and role Earlier in this series we suggested the first 2 steps towards prosperous innovation: 1) creating an operational definition (see Prosperous Innovation) 2) challenging the assumption that imagination is […]
Imagination and Innovation
Continuing from our post yesterday, Prosperous Innovation. Imagination and Innovation – are they the same? In our previous post, we suggested there are several steps towards prosperous innovation, the first of which is to create an operational definition for innovation. The second step is to invalidate the flawed assumption that equates “imagination” with “Innovation”. Imagination […]