“It would be better if everyone worked together as a system.” These few, simple words reveal a mindset and worldview capable of transforming everything we do. Transforming what? A divisive, zero-sum-game way of doing business and managing/controlling people towards one of whole systems optimization. This is not idealism. This is applying systems science to human […]
Optimize Performance and 1+1 Equals More Than 2
We posted an interview with W. Edwards Deming “”the man who transformed Japan into a formidable business competitor “on LinkedIn this week entitled “Management Today Does Not Know What its Job Is”. Part of the problem is that managers “don’t have the required knowledge or abilities.” Let’s look at some of the necessary knowledge that has […]
The Age of Management Crisis and the Knowledge We Now Need
We are living in an age of “management crisis”. This is because so many leaders are unaware of the appropriate knowledge to manage the complexity of the Digital Age. Fortunately, this knowledge already exists. Knowledge, Theory and Experience Management knowledge can only come from solid theory; this knowledge advances thanks to the continuous feedback that takes […]
Making Another World – Transformation Today
A recent comment on LinkedIn asks what Dr. W. Edwards Deming meant when he said, “We are here to make another world.” As we start a new year, it’s highly appropriate time to look at that phrase. Dr. Deming was a physicist and statistician whose work founded the Quality movement. He is perhaps best known […]
Shaping Organizations for the Digital Age
We were invited by E-3 Magazine International, an independent SAP Trends and analyses magazine, to write a series on Digital Transformation. Here is the first of those articles written by our Founder, Dr. Domenico Lepore. Unrelenting and unlimited: two words that spring to mind about the Digital Age. The advance of Digital Transformation is unrelenting […]
Your Organization is Nonlinear – Deal With It
In a Newtonian world, for every action there is an equal and opposite reaction. Hit a billiard ball and it will shoot off in a predictable trajectory. Basic physics. Two of the greatest management thinkers of our times were physicists: W. Edwards Deming and Dr. Eliyahu Goldratt, both of whom developed systemic approaches to management. At […]
The Science of Why Extra Effort Does Not Equal Extra Productivity in an Organization
People work hard when they care about achieving results in their organization. Sometimes very hard. And yet, why is that no matter how much extra effort they may make, this doesn’t always translate into extra results? In some cases, paradoxically, the harder people work the further they seem to be from where they expect. What’s […]
The Leaders We Need for Flatter Organizations
A leader is someone who connects with something deep inside you and brings out the leader in all of us. Ghandi, Churchill, Martin Luther King, Nelson Mandela, these are some of the great leaders of our times. They inspired people to go beyond what they thought they were capable of to achieve something momentous for […]
Forget Perfection – the Goal is Quality
In our last post, we looked at eliminating toxic beliefs that choke organizations. In this post, we focus in on the toxic belief of wanting perfection, and how this relates to the serious business of Quality. Perfection – an unattainable goal One of the toxic beliefs people have is that perfection equals success. This is […]
Creating, Operating and Getting Results with an Enterprise as a Sustainable System
In this post we look at how we can create a sustainable system, how we can operate as a sustainable system, and the results this will help us achieve. What would happen if everyone came to work and just did their own thing? Even with the best of intentions, this would not be a great […]