There is no life without growth but companies feel pulled in conflicting directions. They need to develop and expand to succeed, and at the same time, they must have control over the way they operate and manage risk. Attempting to satisfy these needs simultaneously can lead to a situation of blockage, even paralysis.
The context of the problem: why is everything so hard and uncertain?
Unprecedented levels of interdependencies are impacting every business directly and they pose challenges that have a precise name in systems science: complexity.
This complexity makes it even harder to compete if your company is fragmented into silos and offers piecemeal solutions. At best, this creates a highly suboptimal use of all your available resources and leads you to fire-fighting and whack-a-mole actions.
Break it down
When companies think they can “cut through” complexity, they fail to understand the science of it. They mistakenly (and artificially) simplify the problem by applying linear thinking and conventional tools to our non-linear reality. At the most fundamental level, this is why companies struggle. Siloes and linear thinking get in the way of the essentials for success today: consistent Quality, people’s sense of involvement, and speed of flow of information and cash generation. Complexity in the digital age calls for better decision-making, faster innovation and flawless delivery of products and services.