Our system is ‘a network of interdependent components that work together in order to achieve the goal of the system.’’
We must be sure that the components of our organization behave consistently with respect to the goals we have established. In order to do this we must be capable of thoroughly understanding how these elements in our system interact. This means that we must be able to see our organization as a network of interdependent processes (its components).
This means we have to shift away from a view of the organization as a traditional hierarchy built on functions. This does not allow us to understand the interdependencies that we need to manage to achieve our goal.
As a system, no matter what we produce, we receive inputs that we have to transform into outputs. The best way to understand our system us to map out the processes and design them to be as effective as possible. The simplest a most effective tool for this is the Deployment Flowchart.
Too much hierarchical control in an organization will create unnecessary barriers and loops (people asking for permission) for an effective flow of work. When interdependencies are mapped and designed well, the result is a smoother and faster delivery of results.
This helps us achieve two of the fundamental points of Dr. Deming’s doctrine:
- Drive out fear
- Break down barriers
Issues inevitably arise during the change process associated with empowering people and shifting away from an over rigid hierarchy and fragmented organization. The Thinking Process tools created by Dr. Goldratt offer powerful assistance in overcoming these challenges.